Cancellation Policy

I have read and agree to the terms and conditions as written below.

As the customer, I agree to pay the total charges for moving coordinator services to be provided by New Leaf Moving Group. I understand that my deposit/fee represents only a portion of my total estimated service charges. Due to scheduling and routing reasons my deposit/fee is not refundable unless I notify New Leaf Moving Group in writing within 72 hours of booking at info@newleafmovinggroup.com. I understand there will be a 5% cancellation fee that will be deducted from my refund. The 5% cancellation fee only applies to the deposit amount, not the entire move cost. If the first scheduled pickup date is within 72 hours of the date I reserve my move, then my deposit is non-refundable. I understand that if I cancel my move within 72 hours of my first available pick-up date I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. I may change my pick-up date or place the move on hold at least 5 business days (Saturdays, Sundays, and holidays not included) prior to the pack or load date (whichever applies) listed above. This cancellation only pertains to the original pick-up dates off the first signed contract. I understand that if I do change my dates, or put my move on hold, my deposit is no longer refundable. If pickup is refused by the customer for any reason, the deposit is forfeited. All deposits will show on your billing cycle as New Leaf Moving Group. All credit card refunds will be processed on my next billing statement.