I have read and agree to the terms and conditions as written below. As the customer, I agree to pay the total charges for the moving organizer services to be provided by New Leaf Moving Group, Inc. I understand that my deposit/fee represents only a fraction of my total estimated service charges. Due to scheduling and routing reasons, my deposit/fee is not refundable, unless I notify New Leaf Moving Group, Inc in writing to firstname.lastname@example.org 5 business days prior to my first available pick up date. If the first available pickup date is within 5 business days of the date I reserve my move, then my deposit is non-refundable. I understand when canceling my reservation there will be a 5% cancellation fee that will be deducted from my refund. The 5% cancellation fee only applies to the deposit amount, not the total move cost. I understand that if I cancel my reservation within 5 business days of my first available pick up date I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the customer within a 12 month period from the date of cancellation. All refunds will be processed by the next billing cycle. I understand that if I refuse pickup by the carrier I am forfeiting my deposit.